FAQ

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Frequently asked questions

How can I order RAPA devices?

RAPA products can be purchased through an extensive distribution network throughout Europe.

Wholesale purchases are serviced by the Corporate Commerce Department.

In case of any questions you are more than welcome to contact us.

Production time

Standard refrigeration equipment is produced within 14 days.

Warranty

There is 1 year of warranty for spare parts applicable to foreign market.

RAPA products can be purchased through an extensive distribution network throughout Europe.

Wholesale purchases are serviced by the Corporate Commerce Department.

In case of any questions you are more than welcome to contact us.

Standard refrigeration equipment is produced within 14 days.

There is 1 year of warranty for spare parts applicable to foreign market.

Access to the B2B zone is limited to representatives from our distribution network and corporate clients. If you want to have an account in the RAPA shopping system, please contact our Customer Service Department.

Maximum load in upright refrigerated cabinet is:

for standard shelf – 30 kg,

for dense shelf – 40 kg.

Reason:
Contaminated condenser

Symptoms:
- Visible dust layer on the condenser fins;
- Hot air coming out of the aggregate chamber;
- Loud operation of the aggregate;
- Characteristic "clicking" coming out of the aggregate chamber every few minutes.

Solution:
Before cleaning of the condenser it is necessary to switch the device off. Impurities on the condenser should be removed by means of vacuum cleaner equipped with brush, gently along fins to not to bend the lamella.

 

REFRIGERATED COUNTERS       UPRIGHT REFRIGERATED CABINETS     MULTIDECK REFRIGERATED DISPLAYS
L – refrigerated counters       SCh – upright refrigerated cabinet     RCh – multideck refrigerated display
A, A1, A2, A3 ­– models with straight glass     Z – storage, hinged door       O – open      
B, B1, B2, B3  – models with curved glass     ZR – storage, sliding door              
C, D, D3 – models with flat glass     S –  one side glazed, hinged door     FLOWER REFRIGERATOR  
and highlighted plafond       SR – one side glazed, sliding door     SCh – upright refrigerated cabinet
E, E Max – models with curved glass     2S – two sides glazed, hinged door      AK – flower refrigerator  
and ecological polyurethane foam HIPS sides   door blockade on the customer side            
E1, E1 Max – models with curved glass     2S/1D – two sides glazed, hinged door,     CONFECTIONERY DISPLAY CASES
and ecological polyurethane foam HIPS sides   permanently fixed glass pane on the customer side   C –  confectionery display case  
worktop of stainless steel "linen" pattern     2SR - two sides glazed, sliding door     A –  flat glass    
F, F Max – models with flat glass     on the service side,          B – curved glass    
and ecological polyurethane foam HIPS sides   hinged door with blockade on the customer side    N – neutral (without refrigerating unit)
worktop of stainless steel "linen" pattern     2SR/1D – two sides glazed, sliding door             
S - models with curved glass       on the service side, permanently fixed glass pane   NEUTRAL CASH COUNTERS  
in modern inoXframe design       on the customer side       FOR CONFECTIONERY DISPLAY CASES
X - models with straight glass       2S2R – two sides glazed, sliding door on both sides   LK – neutral cash counter  
in modern inoXframe design       2D – single-chamber, two-door       CA – straight neutral cash counter
Si - models with curved, short glass     3D  – double-chamber, three-door     CB – curved neutral cash counter
in modern inoXframe design       NW –  stainless steel interior              
Xi - models with flat, short glass       NZ  – stainless steel exterior (stainless steel housing)   BAKERY SHELVING    
in modern inoXframe design       2N – stainless steel interior and exterior     RP – bakery shelving    
            W  –  fan assisted cooling       A – straight    
NEUTRAL CASH COUNTERS       AG – top mounted unit       B – curved    
FOR REFRIGERATED COUNTERS     AD – bottom mounted unit              
LK – neutral cash counter       3 kl. – 3rd climatic class       VEGETABLE SHELVING  
NW – internal corner neutral cash counter     4 kl. – 4th climatic class       RW – vegetable shelving  
NZ – external corner neutral cash counter                 A – straight    
                        B – curved